NHTSA Complaint #10428084 — 2009 CHRYSLER PT CRUISER

THE WINDSHIELD ON THIS VEHICLE CRACKED FOR NO APPARENT REASON. THE CRACK STARTED AT THE BOTTOM, JUST LEFT OF CENTER. THE CRACK RAN UP THE WINDSHIELD FOR ABOUT 3 INCHES, THEN TURNED 90 DEGREES TO THE RIGHT. OVER THE COURSE OF THE NEXT FEW WEEKS, THE CRACK RAN ALL THE WAY TO THE RIGHT A-PILLAR. IT BEARS MENTIONING THAT THE CRACK STARTED WHILE THE VEHICLE WAS IN MY DRIVEWAY. THE CAR HADN'T EVEN BEEN STARTED YET. I'VE SEEN MANY MENTIONS ON-LINE OF PT CRUISER'S WITH PROBLEMS IDENTICAL TO MINE, AND MY NEIGHBOR'S PT ALSO HAS THIS SAME CRACK. WHEN I TOOK IT TO THE CHRYSLER DEALER, THEY DENIED ANY KNOWLEDGE OF AN ISSUE WITH PT WINDSHIELDS, AND DENIED MY REPAIR REQUEST UNDER WARRANTY, EVEN THOUGH THE VEHICLE WAS STILL COVERED BY CHRYSLER'S 36/36 BUMPER-TO-BUMPER WARRANTY. WHEN I CALLED CHRYSLER CUSTOMER CARE, THEY AGREED, AFTER A GREAT DEAL OF WRANGLING, TO FIX MY WINDSHIELD IF I PAID A $100.00 DEDUCTIBLE. I DID, RELUCTANTLY, BECAUSE HERE IN TEXAS, A VEHICLE WILL NOT PASS A SAFETY INSPECTION WITH A CRACKED WINDSHIELD. IT'S OBVIOUS THAT CHRYSLER HAS AN ONGOING SAFETY ISSUE WITH THE PT CRUISER WINDSHIELDS. IT ALSO SEEMS OBVIOUS THAT CHRYSLER HAS THEIR HEAD BURIED IN THE SAND. CHRYSLER NEEDS TO BE FORCED TO DEAL WITH THE PT CRUISER WINDSHIELD ISSUE IN A PROPER MANNER, BEFORE IT CAUSES INJURY OR WORSE. *TR