NHTSA Complaint #10427845 — 2006 FORD EXPEDITION

TOOK MY 2006 FORD EXPEDITION LIMITED TO THE DEALERSHIP FOR A TUNE-UP AND WAS TOLD OF AN ISSUE THAT THE 5.4L ENGINES HAVE. THEY MENTIONED THAT SOME 2004-2008 F-150, 2006-2008 MARK LT, 2005-2008 F-SUPER DUTY, EXPEDITION, AND NAVIGATOR, WITH 5.4L 3-V ENGINE; 2005-2008 MUSTANG, 2006-2008 EXPLORER, MOUNTAINEER, AND 2007-2008 EXPLORER SPORT TRAC WITH 4.6L 3-V ENGINE; 2005-2008 F-SUPER DUTY, 2006-2008 AND F-STRIPPED CHASSIS, WITH 6.8L 3-V ENGINE MAY EXPERIENCE DIFFICULTY WITH SPARK PLUG REMOVAL. THIS MAY CAUSE DAMAGE TO THE SPARK PLUG AND LEAVE PART OF THE SPARK PLUG IN THE CYLINDER HEAD. AFFECTED ENGINE BUILD DATES ARE AS FOLLOWS: 5.4L 3-V AND 6.8L 3-V BEFORE 10/9/07, 4.6L 3-V BEFORE 11/30/07. FORD APPERANTLY KNOWS ABOUT THIS SINCE THEY PUBLISHED A TECHNICAL BULLITIN (TSB 08-7-6) TO THE DEALERSHIPS. NOW THE CONSUMER, WHO WAS NEVER TOLD ABOUT THIS WHEN THEY PURCHASE THE VEHICLE HAS TO PAY AN ADDITIONAL COST FOR A STANDARD TUNE-UP. WHEN ASKED WHY, THE SERVICE DEPARTMENT MENTIONED THAT THE COST IS FOR THE REMOVAL OF BROKEN PLUGS THAT THEY KNOW THEY WILL BREAK. WHY WOULD I HAVE TO PAY ADDITIONAL MONEY FOR DAMAGE DONE BY THE SERVICE DEPARTMENT FOR AN ISSUE CREATED BY FORD MOTOR CO. IF THE PLUGS ARE DEFECTIVE AND FORD KNOWS ABOUT THIS, THEY SHOULD BE RESPONSABLE OR A RECALL SHOULD BE ISSUED. THIS TO ME IS FRAUD BY HAVING THE COSTUMER PAY FOR THEIR MISTAKES. *TT