NHTSA Complaint #10427811 — 2003 GMC ENVOY

I TOOK MY VEHICLE TO THE GMC DEALERSHIP BECAUSE OF A DISTINCT GAS ODOR BY THE VEHICLE. I HAD PREVIOUSLY RECEIVED A CAUTIONARY LETTER FROM GMC THAT THERE COULD BE A PROBLEM WITH THE FUEL PUMP INVOLVING POOLING AND PITTING AND EXTENDING THE WARRANTY TO TEN YEARS TO CORRECT THE DEFECT. THE INSPECTION AT THE DEALERSHIP STATED THAT THERE WAS A "FUEL LEAK FROM THE TOP OF THE FUEL TANK AREA-FUEL PUMP MODULE LEAKING" THE SERVICE ADVISOR WAS SUFFICIENTLY CONCERNED TO OFFER ME A REPLACEMENT VEHICLE TO DRIVE UNTIL THE REPAIR WAS MADE. HE SAID THAT IF I WERE TO HIT SOMETHING AND CREATE A SPARK I COULD BE IN JEOPARDY. I WAS ALSO CONCERNED ABOUT A STRAY CIGARETTE BUTT THROWN OUT A WINDOW. HE ALSO GAVE ME THE CUSTOMER ASSURANCE TELEPHONE NUMBER TO CALL TO FILE A CLAIM. I DID CALL THE NEXT MORNING AND INFORMATION WAS GIVEN AND I WAS GIVEN A CASE NUMBER AND TOLD THAT THE "DISTRICT " WOULD CALL ME. WHEN I RECEIVED THE CALL FROM THAT OFFICE SHE TOLD ME THEY WOULD CALL ME THE FOLLOWING DAY. TEN MINUTES LATER SHE CALLED BACK AND SAID THAT GM WOULD NOT OFFER ANY ASSISTANCE. THEY OBVIOUSLY KNEW THERE WAS A POTENTIAL PROBLEM OR THEY WOULD NOT HAVE SENT OUT WARNING LETTERS. I BELIEVE IT SHOULD HAVE BEEN A RECALL CONSIDERING THE POTENTIAL HAZARDS INVOLVED. I WONDER HOW MANY PEOPLE DID NOT READ THE LETTER AND SUBSEQUENTLY HAD REPAIRS MADE AT THEIR OWN EXPENSE SO THEY NEVER REPORTED THE PROBLEM. IT WAS A COSTLY REPAIR AND I FEEL THEY SHOULD HAVE COVERED THE EXPENSE. I COUNT MYSELF LUCKY THAT IT IS NOT MY SERVIVING FAMILY FILING THIS COMPLAINT. *TT