NHTSA Complaint #10427761 — 2007 TOYOTA HIGHLANDER HYBRID

WHILE DRIVING ON A HIGHWAY AT 65MPH, THE VEHICLE SUDDENLY LOST ALL POWER. I MANAGED TO STEER CAR OFF TO SIDE OF ROAD, NARROWLY AVOIDING ACCIDENT. THE CAR DID RESTART, BUT THIS STALLING AND POWER SHUT OFF REOCCURRED ONCE MORE. DEALERSHIP EXAMINED CAR; TEST DROVE IT; AND SAID NOTHING WAS WRONG. I INDICATED THAT THERE WAS A REAL PROBLEM AND SAFETY CONCERN. AFTER MY PRODDING, THEY ADMINTTED THAT THERE WAS, IN FACT, A VOLUNTARY RECALL, BUT THE NEEDED PARTS WERE UNAVAILABLE. IT IS ONE THING TO POSTPONE TREATING A CAR FOR A VOLUNTARY RECALL WHEN THAT CAR HAS NOT EXPERIENCED THE PROBLEM. MY CAR, HOWEVER, HAS HAD THIS PROBLEM AND I FEEL THE MANUFACTURER SHOULD FIND THE NEEDED PART TO REPAIR THE CAR TO ENSURE ITS SAFETY. I ASKED TO HAVE THE SERVICE MANAGER CALL ME BACK BUT I HAVE NOT YET RECEIVED THAT CALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT