NHTSA Complaint #10427694 — 2000 FORD FOCUS

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10427694
Vehicle	2000 FORD FOCUS
Component	AIR BAGS
Date of Incident	September 25, 2011
Date Filed	September 28, 2011
Mileage	100,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WHILE MY MOTHER WAS DRIVING, THE FRONT PASSENGER SIDE AIRBAG DEPLOYED. IT SMASHED THE WINDSHIELD AND GLASSES WERE FLYING ALL OVER HER. SOON AFTER SHE CAME TO A COMPLETE STOP, SHE SMELLED A FUME ODOR AND THINKING THE CAR IS CATCHING FIRE. SHE RUSHED TO OPEN THE DOOR TO GET OUT. ON HER WAY OUT THE DRIVER SIDE AIRBAG DEPLOYED HITTING HER RIGHT SHOULDER. WE CONTACTED FORD MOTOR COMPANY FOR FAULTY AIRBAGS ISSUE BUT THEY REJECTED RESPONSIBILITY AND TOLD US TO CONTACT OUR INSURANCE. OUR INSURANCE REFUSED OUR CLAIM STATING IT WAS THE MANUFACTURE WHO SHOULD BE LIABLE. PLEASE HELP US. THANK YOU. *TT

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