NHTSA Complaint #10426843 — 2007 SUBARU LEGACY

THE ELECTRONIC DISPLAY FOR THE HVAC CONTROLS AND RADIO GO OFF AND COME ON INTERMITTENTLY FOR NO REASON. WHEN THE DISPLAY IS OFF, YOU CANNOT ENGAGE DEFROST, HEAT, A/C, AND NONE OF THE RADIO CONTROLS AT ALL. THE ONLY CONTROL THAT STILL FUNCTIONS IS THE FAN SPEED OF THE HVAC CONTROLS. THIS OCCURRENCE IS WELL DOCUMENTED AMONG NUMEROUS SUBARU OWNERS, ON THE OWNERS GROUP WWW.LEGACYGT.COM, OF WHICH I AM A MEMBER, FROM 9/29/2004 TO 5/2/2011. HTTP://LEGACYGT.COM/FORUMS/SHOWTHREAD.PHP/LOSS-OFF-POWER-RADIO-AND-CLIMATE-CONTROL-3459.HTML?HIGHLIGHT=RADIO+LIGHT+PROBLEM I FEEL THAT THIS IS A SAFETY ISSUE DUE TO THE FACT OF NOT BEING ABLE TO OPERATE OR CONTROL ANY OF THE DEFROST FEATURES OF THE HVAC, OR OPERATE THE CARS HEATER CONTROLS. I HAVE CONTACTED SUBARU CORPORATE AND THIS WAS THEIR REPLY: [XXX], THANK YOU FOR CONTACTING SUBARU OF AMERICA, INC. I REGRET A CONCERN REGARDING YOUR VEHICLE PROMPTED YOUR CONTACT TO US AND I APPRECIATE THE OPPORTUNITY TO BE OF ASSISTANCE. AT THIS TIME THERE ARE NO RECALLS OR SERVICE CAMPAIGNS FOR THE CONCERN YOU ARE EXPERIENCING. IN LOOKING AT YOUR VEHICLE IDENTIFICATION NUMBER, I DO SEE THAT THERE ARE TWO SERVICE PROGRAMS AFFECTING YOUR VEHICLE WHICH WOULD NEED TO BE COMPLETED. THEY ARE WVU31 AND WVM23 - BOTH ARE ECM REPROGRAMMING. THESE SERVICE CAMPAIGNS CAN BE COMPLETED FREE OF CHARGE THROUGH ANY AUTHORIZED SUBARU DEALERSHIP. SINCE THERE ARE NO RECALLS OR SERVICE CAMPAIGNS RELATED TO THE PROBLEM YOU ARE HAVING, THERE WOULD NOT BE ANY FURTHER WARRANTY COVERAGE. THE WARRANTY FOR THE RADIO AND HVAC SYSTEMS IS 3 YEARS OR 36,000 MILES, WHICHEVER COMES FIRST. AS YOU KNOW, THIS WARRANTY HAS EXPIRED. I HAVE UPDATED OUR RECORDS TO REFLECT YOU AS THE NEW OWNER OF THIS VEHICLE. SHOULD YOUR VEHICLE BE AFFECTED BY A RECALL OR SERVICE CAMPAIGN IN THE FUTURE, WE WOULD NOTIFY YOU VIA THE MAIL. PLEASE LET ME KNOW IF YOU HAVE ANY FURTHER QUESTIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR