NHTSA Complaint #10426842 — 2008 TOYOTA SIENNA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10426842
Vehicle	2008 TOYOTA SIENNA
Component	ELECTRICAL SYSTEM
Date of Incident	September 20, 2011
Date Filed	September 22, 2011
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I ARRIVED AT WORK AND USED THE INTERIOR PUSH BUTTON TO OPEN THE POWER DOOR ON THE DRIVER SIDE OF MY VAN AFTER EXITING THE VAN MY KEY FOB WOULD NOT ACTIVATE THE CLOSE OF THE DOOR. IT WAS DARK AND I CLOSED THE DOOR MANUALLY. AFTER LEAVING WORK I ATTEMPTED TO ACTIVATE AND OPEN THE SAME DOOR WITH MY KEY FOB. THE DOOR WOULD NOT OPEN AND I COULD NOT OPEN IT MANUALLY. AFTER CLOSER EXAMINATION (IT WAS NOW DAYLIGHT) THE POWER DOOR CABLE WAS HANGING DOWN FROM THE FURTHEST REAR WINDOW. IT HAD SNAPPED. THE DOOR WOULD NOT OPEN MANUALLY (IT WOULDN'T BUDGE) AND IF I ATTEMPTED USING THE FOB OR INTERIOR PUSH BUTTONS YOU COULD HEAR THE COMPONENT THAT ACTIVATES THE CABLE HUMMING BUT THE DOOR HAD NO MOVEMENT. THE FAILURE OF THE DOOR TO OPEN AS A SAFETY ISSUE. *TR

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