NHTSA Complaint #10426764 — 2007 TOYOTA COROLLA

ON JUNE 13TH 2011 MY WIFE WAS ON A NY STATE HIGHWAY DRIVING HOME FROM WORK TRAVELING AT 65MPH AND THE CAR ENGINE SHUT OFF. MY WIFE WAS VERY LUCKY AS SHE ROLLED TO THE SIDE OF HIGHWAY THAT SHE WAS NOT REAR ENDED.MY WIFE RESTARTED CAR AFTER 15 MINUTES, BUT CAR SHUT OFF 2 MORE TIMES. MY WIFE WAS ABLE TO PULL INTO A CAR REPAIR SHOP BECAUSE THE CAR WOULD NOT RESTART. THE NEXT DAY REPAIR SHOP SAID YOU NEED TO GET TOYOTA TO A DEALERSHIP. THE REPAIR SHOP SAID THE MAIN COMPUTER FAILED.THE ECM, ELECTRONIC CONTROL MODULE. I HAD A DIAGNOSTIC FEE $40.50 FROM REPAIR SHOP THAT TOYOTA REFUSED TO REIMBURSE ME. I HAD CAR TOWED AND TOYOTA FIXED THE PROBLEM THEY SAID IT WAS A RECALLED. HOWEVER I DID NOT RECEIVE A RECALL NOTICE UNTIL AFTER MY TOYOTA WAS REPAIRED.I WROTE TWO LETTERS ASKING FOR THE $40.50 THAT I HAD TO PAY FOR SOMETHING THEY CAUSED. I DID NOT REQUEST TOWING FEES BECAUSE I HAVE AARP COVERAGE. I EXPLAINED IN MY LETTER TO TOYOTA CORP. THAT A $40.50 CHARGE IS A SMALL PRICE TO PAY FOR MY WIFE WHO COULD HAVE BEEN KILLED ON THE HIGHWAY. YOU WOULD THINK A COMPANY OF THIS SIZE WOULD BEND OVER BACKWARDS TO MAKE EVERYTHING RIGHT IN ORDER 2 MAINTAIN CUSTOMER LOYALTY. *TR