NHTSA Complaint #10426652 — 2005 FORD EXPLORER

SERVICE BRAKES, HYDRAULIC issue reported to NHTSA

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Complaint Details

ODI Number	10426652
Vehicle	2005 FORD EXPLORER
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	September 21, 2011
Date Filed	September 21, 2011
Mileage	52,367 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

PARKING BRAKE SHOES BROKEN. ADVISED DURING REGULAR SERVICE THAT SHOES WERE BROKEN DURING EARLIER SERVICE AND WAS ADVISED TO WAIT UNTIL REAR BRAKES REQUIRED SERVICE SINCE PARKING BRAKE IS RARELY USED. DURING SERVICE ON 9/21/2011 REQUEST REPAIR OF PARKING BRAKE IN WHICH THE SHOES WERE REPLACED AT COST OF $424.19. INQUIRED AS TO CAUSE SINCE PARKING BRAKE IS RARELY USED AND WAS TOLD THAT COULD BE THE REASON. OVERHEARD ANOTHER SERVICE REP STATE THAT, QUOTE, "EXPLORER'S ARE NOTORIOUS FOR THAT". CURRENTLY CONTACTING FORD NATIONAL CUSTOMER RELATIONS TO INQUIRE ABOUT POSSIBLE PARTIAL REIMBURSEMENT SINCE PROBLEM APPEARS TO BE WIDE SPREAD. *TR

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