NHTSA Complaint #10425930 — 2007 BMW 328XI

I HAVE A 2007 328XI THAT CURRENTLY HAS 51,000 MILES. IT IS THE SECOND TIME THAT MY LOCKS IN THE VEHICLE HAVE FAILED. THE LOCKS PREVIOUSLY FAILED AROUND 30,000 MILES AND WERE REPLACED UNDER WARRANTY, BUT NOW OUT OF WARRANTY I WILL BE LEFT TO FOOT THE BILL MYSELF. IN THE MOST RECENT INCIDENT, I WAS UNABLE TO UNLOCK THE CAR USING THE KEY FOB OR THE BUTTON ON THE DASH. I FOUND MYSELF LOCKED IN THE VEHICLE AND HAD TO EXIT THROUGH THE DRIVER'S WINDOW. LUCKILY, I WAS ABLE TO UNLOCK THE CAR FROM THE OUTSIDE USING THE VALET KEY. THE WINDOWS AND TRUNK WORKS, BUT THE LOCKS DO NOT. WHEN I PRESS THE LOCK AND UNLOCK BUTTON ON THE KEY FOB AND DASH, I HEAR AN AUDIBLE SOUND AS THE CAR IS TRYING TO LOCK/UNLOCK BUT THE ACTUATORS IN THE DOORS DO NOT FUNCTION. IT IS A SERIOUS SAFETY HAZARD IF PASSENGERS CANNOT EXIT THE VEHICLE FOR ANY REASON. PLEASE INITIATE AN INVESTIGATION AND RECALL IMMEDIATELY. BMW ENGINEERS MUST DESIGN NEW LOCKING SYSTEM COMPONENTS THAT ARE NOT DEFECTIVE AND DO NOT FAIL EVERY 20,000 MILES. *TT