NHTSA Complaint #10425599 — 2004 FORD F-150 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	10425599
Vehicle	2004 FORD F-150
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	May 2, 2011
Date Filed	September 15, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ALL 4 WINDOWS REGULATORS BROKE WITHIN A SPAN OF 4 MONTHS. WINDOW REGULATORS HAVE A STEEL CABLE WHICH ADHERES TO A PLASTIC PULLEY--WHO DESIGNED THIS POOR COMPATIBILITY? COMMON SENSE WILL TELL YOU THAT THIS IS NOT CONDUCIVE TO WEAR AND TEAR FOR ELECTRIC WINDOWS. VEHICLE IS IN EXCELLENT SHAPE ACCEPT FOR THIS PROBLEM WHICH AS A CONSUMER IS UNACCEPTABLE DUE TO INFERIOR PRODUCTS USED. ALUMINUM OR ANOTHER TYPE OF METAL SHOULD HAVE BEEN USED FOR THE PULLEY--DEFINITELY NOT PLASTIC. REPORTED TO FORD--CAN'T AND WON'T DO ANYTHING ABOUT THIS BUT TELL ME TO TAKE TO FORD DEALER FOR REPAIRS AND PAY AN OUTRAGEOUS AMOUNT FOR THE LABOR AND REGULATOR. I SPOKE WITH A LOCAL FORD SERVICE MANAGER AND HE REVEALED TO ME THAT FORD KNOWS THIS IS A PROBLEM WITH SEVERAL OF THEIR VEHICLES AND ALSO THE LINCOLNS BUT BECAUSE OF THE COST INCURRED BY ISSUING A RECALL THAT THEY CHOSE TO "WASH IT UNDER THE RUG". THIS IS AN UNACCEPTABLE EXCUSE AS FAR AS I AM CONCERNED. 4 WINDOW REGULATORS IN A 4 MONTH SPAN TO BREAK--SOMETHING NEEDS TO BE ADDRESSED AND BROUGHT TO FORD'S MANAGEMENT AND DESIGN DEPARTMENTS. *KB

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