NHTSA Complaint #10425571 — 2008 BMW X5

TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT WAS DRIVING 40 MPH WHEN THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN DIRECTLY TO AN AUTHORIZED DEALER WHERE THE POWER STEERING PUMP WAS REPLACED. THE FAILURE RECURRED APPROXIMATELY ONE MONTH LATER. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE ALL OF THE POWER STEERING MECHANISMS WERE REINSTALLED BUT AGAIN, THE FAILURE RECURRED SIX MONTHS LATER. THE VEHICLE WAS AGAIN TAKEN BACK TO THE AUTHORIZED DEALER AND THEY WERE IN THE PROCESS OF DIAGNOSING THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,846.