NHTSA Complaint #10425095 — 2002 LINCOLN NAVIGATOR AIR BAGS

Complaint Details

ODI Number	10425095
Vehicle	2002 LINCOLN NAVIGATOR
Component	AIR BAGS
Date of Incident	August 31, 2011
Date Filed	September 12, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 50 MPH WHEN THE SIDE IMPACT AIR BAG DEPLOYED WITHOUT WARNING. AS A RESULT, THE CONTACT SUSTAINED AN INJURY TO THE EAR DRUM. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT THE DEALER WAS UNABLE TO DETERMINE WHY THE AIR BAGS HAD DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER SENT A SPECIALIST TO INSPECT THE VEHICLE. THE SPECIALIST ADVISED THAT A FAULTY COMPONENT IN THE AIR BAG CAUSED THE DEPLOYMENT. THE MANUFACTURER STATED THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE FOR THE REPAIR. THE CONTACT STATED VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS UNKNOWN.

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