NHTSA Complaint #10424403 — 2009 PONTIAC G5

ELECTRICAL SYSTEM:IGNITION SWITCH IGNITION LOCKED AND KEY WOULD NOT TURN IN IGNITION. HAD TO PAY TO HAVE CAR TOWED 100 MILES. SECOND TIME THIS HAPPENED. 1ST TIME IN 3/10 AT 15,923 MILES WHEN CAR WAS UNDER WARRANTY. DEALER STATED THEY REPAIRED PROBLEM. DIAGNOSIS WAS DRY LOCK CYLINDER LUBED WITH WD40 (STATED IN INVOICE) 36,048 MILES LATER THE SAME THING HAPPENS. DID RESEARCH AND FOUND A RECALL 2009 PONTIAC G5 (BUILT PRIOR TO APRIL 14,2009) MINE MFG DATE-SEPT, 2008, TSB #SB-10256, NHTSA REF.# 10037828 =IGNITION LOCK CYLINDER BINDING. TOWED CAR TO DEALER (DIFFERENT FROM 1ST TIME) HOURS LATER RECEIVED CALL "VIN SPECIFIC RECALL MY CAR DOESN'T QUALIFY WILL COST $580.00 TO REPAIR BUT I WAS LUCKY IT WAS JUST MY CYLINDER NOT MY HOUSING" EXACT WORDING-INTERNAL LOCK CYL TUMBLERS FAILED DRILL AND EXTRACT OLD LOCK CYL (HOUSING OK) RECODE REPLACE LOCK CYL. PAID $580.00 TO GET CAR FIXED ONLY TO HAVE IT FAIL 3 MORE TIME OVER THE WEEKEND, THE LAST TIME HAVING TO HAVE IT TOWED AGAIN. NEXT MORNING KEY TURNED IN IGNITION, WENT STRAIGHT TO DEALER. SERVICE REP UNABLE TO REPLICATE PROBLEM. THIS TIME WAS GIVEN A LOANER CAR. MANY HOURS LATER I RECEIVE CALL FROM GENERAL MANAGER, SHE WAS FINALLY ABLE TO REPLICATE IT AND WOULD HAVE MECH FIX IN MORNING. NEXT MORNING RECEIVE CALL AGAIN NOW BEING CHARGED $120.00 FOR A BAD HOUSING. *TR