NHTSA Complaint #10424294 — 2010 VOLKSWAGEN JETTA

I HAVE A 2010 VOLKSWAGEN JETTA AND I NOTICED EXCESSIVE BRAKE DUST FORMING ON THE REAR WHEELS AND OCCASIONAL SQUEAKING. I BROUGHT IT TO THE DEALERS ATTENTION AT MY FIRST SCHEDULED MAINTENANCE OF 10,000 MILES. I WAS TOLD NOTHING IS WRONG. AT THE NEXT SERVICE INTERVAL,20,000 MILES I WAS TOLD I NEED NEW REAR BRAKES. I KNOW THAT GENERALLY, 65% OF THE BRAKING IS DONE WITH THE FRONT BRAKES, THUS USUALLY MAKING THE FRONT BRAKES NEEDING REPLACEMENT 2 TIMES BEFORE THE REARS. VOLKSWAGEN SEEMS TO THINK MY CLAIM IS UNJUSTIFIED, ALTHOUGH I HAVE FOUND MANY BLOGS ONLINE OF PEOPLE STATING THE SAME ISSUES. I BELIEVE THE EMERGENCY BRAKE IS TOO TIGHT OR THERE IS A FLAW FROM THE FACTORY. I ALSO BELIEVE THAT THIS CREATES UNSAFE DRIVING CONDITIONS, POSSIBLY FOR MANY UNAWARE CONSUMERS, THAT SHOULD BE MADE INTO A RECALL BEFORE MAJOR DAMAGE IS DONE. *TR