NHTSA Complaint #10424183 — 2007 LEXUS ES

THIS COMPLAINT IS NOT ABOUT THE VEHICLE BUT ABOUT THE PROCESS THAT LEXUS HAS REGARDING SAFETY RECALLS. THIS RECALL WAS DURING 2009. I READ ABOUT IT IN THE NEWSPAPER, CALLED LEXUS AND WAS TOLD IT DID NOT PERTAIN TO ME. MANY MONTHS LATER I RECEIVED THE RECALL LETTER SAYING MY VEHICLE IS AFFECTED, AND THIS CONCERNED ME ABOUT LEXUS' RECORDS AND RECALL SYSTEM. I HAD MY VEHICLE CORRECTED. APPROX SIX MONTHS LATER, AND AGAIN ABOUT A YEAR AFTERWARDS, I RECEIVED A SIMILAR RECALL LETTERS SAYING LEXUS' RECORDS REFLECT I NEED TO HAVE THIS SAFETY CONDITION CORRECTED. WHEN I CALLED BOTH TIMES, THEY VERIFIED THAT I HAD ALREADY DONE THIS CORRECTION. WHEN I QUESTIONED THEM, THEY SAID TO JUST "IGNORE THE LETTER AND THROW IT AWAY". I QUESTION THE ACCURACY AND THE WHOLE RECORDS KEEPING SYSTEM BY LEXUS, AND RESPECTFULLY REQUEST THAT THEIR SYSTEM BE OFFICIALLY REVIEWED. RECALLS PERTAIN TO SAFETY AND I DON'T FEEL LEXUS HAS A GOOD HANDLE ON THIS. *TR