NHTSA Complaint #10422979 — 2003 BMW 330I

THE ZKW BRAND HIGH INTENSITY DISCHARGE (HID) / XENON HEADLIGHTS INSTALLED FROM THE FACTORY IN TO MY 2003 BMW 330I DEGRADED TO A POINT WHERE VISIBILITY AT NIGHT WAS ALMOST ZERO UNLESS I DROVE WITH THE HIGH BEAMS AND/OR FOG LIGHTS ON. REPLACING THE BULBS DID NOT REMEDY THE PROBLEM. THE CAUSE WAS BURNT "REFLECTOR BOWLS" WHICH ARE NOT REPLACEABLE. THE WHOLE HEADLIGHT ASSEMBLY MUST BE REPLACED AT $1000-1300 PER SIDE. I HAD THE HEADLIGHTS REPAIRED BY A SPECIALIST (AT A COST OF NEARLY $700) AS I WAS NOT READY TO PAY $2600 TO REPLACE THE HEADLIGHTS WITH ANOTHER SET OF ZKW ASSEMBLIES WHICH WOULD NO DOUBT FAIL LIKE EVERY SET OF ZKW HEADLAMPS INSTALLED IN 2003-2004 330I SEDANS. I DO NOT FEEL THAT HEADLIGHTS SHOULD BE A 'WEAR AND TEAR' ITEM. THEY ARE OBVIOUSLY A CRITICAL SAFETY COMPONENT. THE DETERIORATION OF LIGHT OUTPUT IS SLOW AND TAKES TIME, SO PEOPLE MAY NOT REALIZE ANYTHING IS WRONG WITH THEIR HEADLIGHTS UNTIL THEY ARE DRIVING WITH ALMOST NO OUTPUT ON THE ROAD. *TR