NHTSA Complaint #10422679 — 2011 LINCOLN MKX

TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE SYNC PROGRAM WAS DEFECTIVE. THE CONTACT MENTIONED THAT ONCE THE FAILURE OCCURRED THE NAVIGATION SYSTEM, TEMPERATURE GAUGES AND REARVIEW CAMERA WOULD SPORADICALLY FAIL OR ACTIVATE WITHOUT WARNINGS. IN ADDITION, THE CONTACT STATED THAT THE SYSTEM WOULD NOT RECOGNIZE THE KEY FOB AND THE VEHICLE WOULD NOT TURN START. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SYNC PROGRAM WAS DEFECTIVE BUT THEY WERE UNABLE TO COME UP WITH A FEASIBLE REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 2,000. UPDATED 9/27/11 *CN THE LOW PRESSURE OIL LIGHT ILLUMINATED AND THE SYNC SYSTEM LOCKED UP. THE CONSUMER STATED THE PROBLEM HAPPENED SPORADICALLY. UPDATED 10/07/11