NHTSA Complaint #10421285 — 2002 CHEVROLET IMPALA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10421285
Vehicle 2002 CHEVROLET IMPALA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 111,440 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

SECURITY SYSTEM FAILURE. VEHICLE WOULD NOT START. LUCKILY I WAS IN MY DRIVEWAY WHEN IT REFUSED TO START. HAD TO REPLACE BODY CONTROL MODULE, LOCK CYLINDER WITH PASSLOCK SENSOR BEFORE CAR WOULD START. THIS MAY NOT SEEM LIKE A SAFETY PROBLEM, BUT, WHEN YOU THINK ABOUT ALL THE PLACES YOUR CAR COULD LEAVE YOU STRANDED, IT'S SCARY. I AM NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM. THERE ARE THOUSANDS OF COMPLAINTS WITH THIS PROBLEM ON SEVERAL WEB SITES.THIS IS A FAULT OF GENERAL MOTORS, THEY KNOW ABOUT THE PROBLEM AND HAVE NOT DONE ANYTHING TO HELP THEIR CUSTOMERS WITH THIS PROBLEM. THEY NEED TO COME UP WITH A PERMANENT FIX FOR THE PASSLOCK SYSTEM AND HAVE A RECALL AND FIX IT ONCE AND FOR ALL. AVERAGE COST FOR THIS REPAIR IS ABOUT $1,000.00 DOLLARS. THE CUSTOMERS WHO HAVE PAID IT DESERVES THEIR MONEY BACK. *TR

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