NHTSA Complaint #10421230 — 2007 TOYOTA COROLLA

I TRIED REPEATEDLY TO HAVE THE ENGINE CONTROL MODULE REPLACED IN MY 2007 COROLLA AS I WAS INSTRUCTED TO DO IN THREE SAFETY RECALL NOTICES. I BROUGHT THE CAR TO TOYOTA OF EL CAJON THE FIRST TIME ON JUNE 28TH AFTER RECEIVING A NOTICE THAT STATED THAT THE PARTS WERE READY. THE PART WAS (APPARENTLY) ORDERED BY TOYOTA OF EL CAJON, AND I WAS ASKED TO LEAVE MY CAR OVERNIGHT. THE NEXT DAY I WAS ASKED TO PICK UP THE CAR BECAUSE THE PART HAD NOT COME IN. I WAS TOLD TO WAIT TO MAKE AN APPOINTMENT UNTIL THE PART CAME IN. NO ONE CALLED ME TO SCHEDULE THE APPOINTMENT. I WENT ONLINE AROUND JULY 18TH AND SCHEDULED AN APPOINTMENT FOR JULY 25TH. I BROUGHT MY CAR IN AND WAITED 1 HOUR. THE SERVICE MANAGER THEN CAME AND TOLD ME THAT THE PART WAS NOT THERE, AND THAT HE WOULD NEED TO RE-ORDER IT. HE TOLD ME HE WOULD CALL ME AND THAT IF I DIDN'T HEAR FROM HIM IN A WEEK TO CALL HIM. I CALLED HIM TWO WEEKS LATER AND HE TOLD ME THAT THE PART WAS STILL NOT IN. HE TOLD ME HE WOULD CALL ME TO FOLLOW UP, BUT NEVER DID. I HAVEN'T HEARD BACK FROM TOYOTA OF EL CAJON SINCE THEN. I FILED AN INCIDENT REPORT ([XXX]) ON TOYOTA'S WEBSITE ON AUGUST 16, 2011, BUT I HAVE NOT RECEIVED A RESPONSE. I ALSO TRIED CALLING TOYOTA'S CUSTOMER EXPERIENCE CENTER TODAY, AUGUST 23, BUT THE CALL CENTER IS DOWN AND I COULD NOT GET THROUGH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR