NHTSA Complaint #10421062 — 2004 NISSAN MURANO

ALL 4 "DOOR LOCK ACTUATORS" ON MY 2004 NISSAN MURANO ARE DEFECTIVE. THIS ISSUE OCCURS INTERMITTENTLY AND MEANS THAT THE DOOR LOCK WILL RANDOMLY NOT UNLOCK OR LOCK. ONLY THE DRIVER DOOR HAS A KEY LOCK- MEANING THAT FOR EACH OTHER DOOR, THE DOORS MUST BE LOCKED FROM WITHIN IF THE LOCK ACTUATOR IS NOT WORKING OR ACTING UP. FOR EXAMPLE, IF A CAR DOOR IS NOT OPENING, AND YOU UNLOCK IT FROM WITHIN THE CAR, THEN CLOSE THE DOOR, AND PRESS "LOCK" ON YOUR KEY-CHAIN, THAT CAR DOOR WILL STILL HAVE NOT LOCKED. THE CAR DOOR LOCK STOPS RESPONDING, AND CAN ONLY BE DONE MANUALLY INTERNALLY. I SPOKE TO NISSAN A YEAR AGO ABOUT THIS PROBLEM AND THEY INDICATED THAT EACH DOOR WOULD BE $400 TO FIX, MEANING $1600 ALTOGETHER. RESEARCH HAS INDICATED TO ME THAT THIS IS A FAIRLY COMMON NISSAN PROBLEM AND THAT NONE OF THE DEALERSHIPS ARE DOING ANYTHING TO HELP THE CONSUMER- OTHER THAN INDICATING THE LARGE PRICE TAG. THIS ISSUE DIRECTLY AFFECTS THE SAFETY OF THE PRODUCT- BECAUSE IT BECOMES IMPOSSIBLE TO TELL WHETHER THE DOOR IS ACTUALLY LOCKED, UNLESS THE OWNER PHYSICALLY WALKS AROUND THE CAR AND CHECKS EACH DOOR- AND THEN LOCKS THE DOOR MANUALLY FROM THE INSIDE. *TR