NHTSA Complaint #10420448 — 2007 MERCURY MONTEGO

FIRST AT 56K MILES WHEN PUTTING THE CAR INTO REVERSE IT WOULDN'T GO INTO GEAR, UNDER WARRANTY FORD CHANGED THE FLUID SAID NOTHING ELSE WAS WRONG, GOT CAR BACK AND IT STILL DID SAME THING, TOOK BACK TO FORD NOTHING WRONG BUT CAR CONTINUED TO HAVE SAME PROBLEM AND A THE MOTOR NOISE GOT LOUDER. THEN AT 112K CAR WOULDN'T GO INTO GEAR, HIGH SPEED WAS 10MPH. IT WAS THE CVT TRANSMISSION. CALLED NUMEROUS TRANSMISSION GARAGES NO ONE WORKS ON THEM. FOUND ONE THAT WOULD LOOK AT IT, THEY CONFIRMED IT WAS THE TRANSMISSION, FORD WOULD NOT RELEASE ANY PARTS FOR REBUILDING IT. THEN FORD WOULD NOT RELEASE A REFURBISHED TRANSMISSION FOR IT, THEN THEY CLAIMED THE GARAGES JUST HAD A MISS COMMUNICATIONS. CALLED FORD CUSTOMER SERVICE, THEY SAID CALL BACK IN 48 HRS HAD TO CALL THEM BACK A WK N HALF LATER, JUST TO BE TOLD BY KIM THE SUPERVISOR THAT SHE HOPES I HAVE A NICE DAY. ENDED UP PAYING $6800. TO HAVE MY TRANSMISSION REPLACED WITH A REFURBISHED ONE FROM TENN. HAD TO PAY XTRA SHIPPING. FORD QUIT MAKING THE CVT BECAUSE THEY KNOW THE PROBLEMS THAT IT HAS AND IS NOT STANDING BEHIND THEIR ERROR.