NHTSA Complaint #10419614 — 2007 FORD FIVE HUNDRED

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10419614
Vehicle	2007 FORD FIVE HUNDRED
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 6, 2011
Date Filed	August 16, 2011
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I HAVE A 2007 FORD 500 THAT STARTED SURGING FORWARD AND BACKWARD. I TOOK THE CAR AND MY EXTENDED WARRANTY TO A FORD DEALERSHIP ONLY TO LEARN THAT THE DEALER THAT I BOUGHT THE CAR FROM HAD BACK-DATED MY WARRANTY TO THE TIME THE CAR WAS PUT IN SERVICE. (I HAD PURCHASED THE CAR AS A "PROGRAM" CAR.) MY WARRANTY HAD RUN OUT ACCORDING TO THEM 6 DAYS BEFORE I TOOK IT TO THE DEALERSHIP. I WROTE A LETTER TO FORD AND THEY REFUSED TO HONOR IT EVEN THOUGH I THOUGHT I HAD PURCHASED A 5 YEAR, 100,000 MILE WARRANTY. THE CAR IS STILL SURGING FORWARD AND BACKWARD AND FORD REFUSES TO DO ANYTHING. I WILL NEVER PURCHASE ANOTHER FORD PRODUCT. I HAVE OWNED LINCOLNS AND FORDS ALL OF MY LIFE AND I WILL NEVER GET ANOTHER ONE. I CANNOT BELIEVE FORD REFUSES TO TAKE CARE OF THEIR CUSTOMERS. THIS IS OBVIOUSLY A SAFETY HAZARD THAT FORD NEEDS TO REPAIR. SEEING ALL OF THE COMPLAINTS THAT PEOPLE HAVE SENT IN, FORD KNOWS THAT THEY ARE IN THE WRONG AND STILL THEY DO NOTHING. *KB

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