NHTSA Complaint #10419534 — 2003 FORD EXPLORER

AT ABOUT 85K MILES, THE STUDS ON THE REAR TIRES OF MY 2003 FORD EXPLORER BEGAN BREAKING-OFF. THIS HAS HAPPENED THREE TIMES WHILE I WAS DRIVING AND TWICE WHILE GETTING MY TIRES ROTATED. I HAVE PROBABLY REPLACED ALMOST 20 STUDS IN THE LAST 18 MONTHS. I HAVE HAD NUMEROUS DIAGNOSES FROM MECHANICS AND ALL HAVE BEEN WRONG. FINALLY, A SERVICE MANAGER AT QUIRK FORD IN QUINCY, MA ADMITTED THAT HE DID NOT KNOW THE PROBLEM. OF COURSE, I HAVE ALREADY PAID THOUSANDS OF DOLLARS TO HAVE THE PROBLEM FIXED - TO NO AVAIL. THE SERVICE MANAGER CONTACTED TECNICIALS AT THE CORPORATE LEVEL AND THEY RECOMMENDED SEVERAL THINGS. THE SERVICE DEPT AT QUIRK FORD HAD ALREADY DONE ALL OF THESE RECOMMENDATIONS IN THE PAST. THE CORPORATE LEVEL TECHNICIANS CLAIM THAT THEIR IS NOT HISTORY OF THIS IN OTHER VEHICLES, BUT A QUICK INTERNET SEARCH REVEALS THAT THIS IS NOT TRUE. THERE ARE COUNTLESS COMPLAINTS ONLINE FROM 2002-2004 EXPLORER OWNERS IDENTIFYING THE SAME DANGEROUS PROBLEM. *TR