NHTSA Complaint #10419108 — 2007 FORD MUSTANG

WHEN I START MY CAR IN THE MORNING, AND IT IS OVERCAST OUT OR HAS JUST RAINED, MY SHIFTER WILL NOT GO INTO FIRST OR REVERSE. IT TAKES A FEW MINUTES UNTIL I CAN FORCE WITH ALL MY STRENGTH THE KNOB INTO GEAR. AS I AM DRIVING THOUGH, I STILL HAVE A HARD TIME GETTING IT INTO FIRST GEAR AFTER A STOP, AND MANY TIME CARS HAVE HAD TO GO AROUND ME INTO ONCOMING TRAFFIC AND A FEW TIMES HAVE COME CLOSE TO AN ACCIDENT. THE FIRST DEALER I WENT TO IN VICTORVILLE TOLD ME TO BRING IT BACK WHEN IT IS ACTING UP REALLY BAD. I BROUGHT IT THERE ONE DAY WHEN IT WAS ACTING UP AND THEY TOLD ME THEY WOULD GET TO IT LATER. I CALLED THEM A FEW MINUTES BEFORE THEY CLOSED AND THEY SAID THEY FOUND NOTHING WRONG, SO I INSISTED TO LEAVE IT AND HAVE THEM TRY IT IN THE MORNING. THE NEXT DAY I CALLED RIGHT BEFORE THEY CLOSED AGAIN AND THEY INFORMED ME EVERYTHING WAS WORKING FINE. WHEN I WENT TO PICK IT UP, I NOTICED THEY HAD NOT PUT EVEN A MILE ON MY CAR AFTER CHECKING THE MILAGE. I DROVE HOME AND ON THE WAY HOME IT WAS ACTING UP VERY BAD SO I WENT BACK AND TOLD THEM. THE GUY THAT RUNS THE COUNTER WENT ON A RIDE WITH ME AND I SHOWED HIM WHEN IT HAPPENED AND HE SAID HE THINKS I'M PROBABLY NOT PUSHING THE CLUTCH DOWN ALL THE WAY AND BASICALLY BLEW IT OFF. I WAS A LITTLE INSULTED BY HIS ASSUMPTION OF MY INCOMPETENCE, SO I CONTACTED FORD CORPORATE ABOUT MY ISSUE AND THEY SAID I SHOULD POSSIBLY TRY ANOTHER DEALER. A WEEK LATER WHEN I WAS GETTING MY OIL CHANGED AT A SHOP, THEY INFORMED ME THAT MY WATER PUMP HAD A LARGE LEAK. I TOOK MY CAR INTO THE DEALER IN SAN BERNARDINO, WHERE THEY FIXED THE LEAK, BUT ONCE AGAIN FOUND NOTHING WRONG WITH MY SHIFTER, AND ALSO FOUND THAT MY TRANSMISSION WAS LEAKING. I WENT TO A DEALER IN SAN DIEGO WHEN MY CAR WAS STILL ACTING UP BAD, AND THEY FIXED MY TRANSMISSION LEAK, WHICH TOOK 10 DAYS, BUT SAID MY SHIFTER WAS WORKING COMPLETELY FINE.