NHTSA Complaint #10418908 — 2007 FORD MUSTANG

THE FIRST INDICATION THAT THERE WAS A PROBLEM WAS WHEN THE CAR WOULD NOT SHIFT INTO REVERSE. I NOTICED THIS AND MENTIONED IT TO THE SERVICE WRITER WHEN THE CAR WAS IN FOR A ROUTINE OIL CHANGE. I WAS TOLD TO TRY DIFFERENT THINGS TO GET IT TO GO INTO REVERSE MORE EASILY. SOON AFTER THE REVERSE ISSUE I STARTED THE HAVE PROBLEMS SHIFTING INTO GEAR WHILE DRIVING. THE CAR WOULD NOT SHIFT INTO THE NEXT GEAR AT TIMES. AT SOME POINT THE CAR STARTED TO SLIP OUT OF GEAR WHILE ACCELERATING. THIS CAN BE DANGEROUS WHEN MERGING INTO TRAFFIC. I AT FIRST THOUGHT MAYBE I WAS AT FAULT, BUT SOON REALIZED THAT THE PROBLEM WAS WITH THE CAR. WHEN I INVESTIGATED THE PROBLEM I FOUND OUT THAT THIS IS A KNOWN DEFECT. THERE WAS A TSB PUT OUT ON THE MODEL YEARS 2007-2009. FORD NEVER INFORMED US THE ISSUES WITH THE TRANSMISSION AND/OR CLUTCH. NOW THEY TELL US THAT OUR 3/36,000 WARRANTY HAS RUN OUT, SO THAT IF THE CLUTCH IS PART OF THE PROBLEM IT WON'T BE COVERED. FORD SHOULD HAVE INFORMED THE OWNERS OF THIS POTENTIALLY DANGEROUS DEFECT IN THE CAR. THEY OBVIOUSLY KNEW ABOUT IT, AND DID REPAIR MANY OF THEM. I REALIZE THAT THE NEWER MODEL YEARS ARE ALSO HAVING THESE ISSUES. THERE SHOULD BE A RECALL PUT OUT ON THESE CARS. THERE ARE MANY SHELBY GT 500 OWNERS WHO MAY NOT KNOW ABOUT THIS SAFETY ISSUE.