NHTSA Complaint #10418500 — 2004 JEEP LIBERTY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT BOTH REAR WINDOW REGULATORS FAILED TO OPERATE AT DIFFERENT TIMES, WHICH CAUSED THE GLASS TO UNEXPECTEDLY RELEASE DOWN INSIDE THE DOOR PANEL. THE FAILURES OCCURRED WHILE DRIVING OVER A RAILROAD TRACK AND WHEN THE VEHICLE WAS STATIONARY. THE VEHICLE WAS FIRST TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO PERFORM A REPAIR AT THAT SPECIFIC TIME. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC, WHERE THEY REPLACED THE REAR PASSENGER SIDE WINDOW REGULATOR. THE REAR DRIVER SIDE WINDOW REGULATOR HAD NOT BEEN REPLACED AND THE WINDOW WAS TEMPORARILY SECURED IN A CLOSED POSITION WITH TAPE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,630.