NHTSA Complaint #10417850 — 2010 FORD ESCAPE

2010 FORD ESCAPE LIMITED(HYBRID) REAR WINDSHIELD GLASS EXPLODED SOMETIME DURING THE DAY WHILE I WAS WORKING A 12 HOUR SHIFT IN THE PARKING LOT OF MY CURRENT JOB. LOCATION BEING INDIANAPOLIS, IN, YESTERDAY WAS IN THE 90 DEGREE RANGE OF TEMPERATURE. WALK OUT TO MY CAR ABOUT 1:30 A.M. THIS MORNING AND SAW GLASS ALL OVER THE GROUND, LOOKED UP TO MY VEHICLE, AND NOTICED THE BACK WINDOW WAS STILL IN ONE PIECE IN THE MIDDLE AND GLASS CRACKED OUT ALL AROUND THE EDGES. NO SIGN OF AN ACCIDENT OR DAMAGE TO THE EXTERIOR OF MY VEHICLE EXCEPT LITTLE SCRATCHES FROM WHERE THE GLASS HAD BUSTED OUT. COMPONENTS HOLDING THE GLASS WERE HANGING OUT OF THE LATCH INCLUDING THE WINDSHIELD WIPER COMPONENT, HINGES GLASS WAS ATTACHED TO., AND GLASS LATCH YOU WOULD USE TO OPEN THE COMPARTMENT. BEING THAT THIS HAPPENED ON A SATURDAY NIGHT/SUNDAY MORNING, NO REPLACEMENTS WERE DONE AS THE FORD DEALERSHIP WILL NOT BE OPEN UNTIL MONDAY. HAVE A 5 YEAR/100K WARRANTY ON THE VEHICLE AND PLAN ON TAKING IT IN THE FIRST THING TOMORROW MORNING. THE TRUNK COMPARTMENT HAD NOT BEEN USED ALL DAY OR EVEN THE VEHICLE SINCE ABOUT 11 AM EARLIER SATURDAY MORNING. HAD BEEN SITTING FOR CLOSE TO 13 HOURS. GLASS EXPLODED OUT ABOUT 4-5 FEET BEHIND THE VEHICLE. VERY DISPLEASED. *TT