NHTSA Complaint #10417668 — 2008 GMC ACADIA

TL* THE CONTACT OWNS 2008 GMC ARCADIA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, A NOISE WAS HEARD COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INSPECTED THE STEERING AND INFORMED THE CONTACT THAT THE GEAR BUSHINGS WERE EXTREMELY WORN OUT AND THE STEERING GEAR BOX WAS LEAKING EXCESSIVELY. THE DEALER REPLACED THE GEAR BUSHINGS AND STEERING GEARS AT THE MANUFACTURERS EXPENSE. THE FAILURE RECURRED APPROXIMATELY FOUR MONTHS LATER. THE DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT SHE WOULD HAVE TO REPLACE THE ENTIRE STEERING COLUMN AT HER EXPENSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,406 AND THE CURRENT MILEAGE WAS 46,000. UPDATED 09/27/11*LJ