NHTSA Complaint #10417421 — 2008 FORD FOCUS

I PURCHASED A '08 FORD FOCUS- 4DR SDN SE IN MARCH '08 FROM MARK MARTIN FORD IN BATESVILLE, AR. JULY '08, DOORS LOCKED & WOULDN'T OPEN. SINCE THE ORIGINAL DELIVERY OF THE VEHICLE, IT'S BEEN RETURNED TO DEALERSHIP 14+ TIMES. VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 209 CALENDAR DAYS (JUST FROM MAY 14,'10-DEC. 31,'10). IT IS DOCUMENTED THAT THE CAR STARTED HAVING PROBLEMS BEFORE 12,000 MI. HAVE BEEN IN CONTACT WITH THE AR ATTY. GEN'S OFF, FORD MOTOR COMPANY, FORD CREDIT, MARK MARTIN FORD. STARTED LEMON LAW PROCEEDINGS & HAD AN ARBITRATION MEETING SET IN JAN. '11. FORD CUSTOMER CARE WAS WORKING ON A BUYBACK/REPLACEMENT. FORD WANTED A SECOND OPINION. I TOOK IT TO ANOTHER DEALERSHIP. FORD MADE MANY ATTEMPTS TO REPAIR THE VEHICLE. I SENT A DEMAND LETTER TO FORD. THEY DIDN'T ATTEMPT TO DO A FINAL FIX. INSTEAD THEY REPOSSESSED THE CAR. I WAS ONLY 2 MOS BEHIND & MADE ARRANGEMENTS W/FORD CREDIT TO MAKE A PAYMENT IN DEC. '10. I DID. I HAVE A LETTER FROM MARK MARTIN FORD STATING,"THEY HAVE DONE ALL THEY KNOW TO DO." I HAVE A LETTER FROM FORD STATING, "ALTHOUGH THEY ADMIT TO NO WRONG DOING ON THEIR PART, THEY WANT ME TO BE A SATISFIED CUSTOMER & ARE WILLING TO WAIVE THE BALANCE I OWE" (YET IT'S ON MY CREDIT REPORT). THE AR ATTY GEN'S OFF SAYS I HAVE A CASE. VEHICLE HAS BEEN IN MARK MARTIN FORD ON THESE DATES FOR REPAIRS/DEFECTS:7/30/08-RR DOOR STAYS LOCKED;7/30/08-RUMBLE SOUND WHEN DRIVING;10/08/08-DRS HARD TO OPEN W/OUTSIDE HANDLE;10/08/08-RR DR WONT UNLOCK;10/08/08-STARTER HUNG AFTER CAR STARTED;10/08/08-DUST LEAKING IN RR & LF;3/16/09-RR;3/16/09-RR DR WEATHER-STRIPPING FALLING DOWN;3/16/09-POPPING NOISE IN RF&LF;3/26/09-LR DR WONT UNLOCK;8/07/09-LR TIRE SENSOR OFF;06/09/10-LFRONT DR WONT OPEN FROM OUTSIDE;06/09/10-LR DR WONT OPEN;06/09/10-DR SEAL LEAKING DUST IN;8/21/10-LREAR DR WONT OPEN FROM;8/21/10-DUST COMING IN