NHTSA Complaint #10416460 — 2005 FORD ESCAPE
WHEELS:LUGS/NUTS/BOLTS/STUDS issue reported to NHTSA
Complaint Details
| ODI Number | 10416460 |
| Vehicle | 2005 FORD ESCAPE |
| Component | WHEELS:LUGS/NUTS/BOLTS/STUDS |
| Date of Incident | |
| Date Filed | |
| Mileage | 62,881 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
2005 FORD ESCAPE. FORD DEALER SERVICE FOR OIL CHANGE, ROTATE TIRES AND BRAKE INSPECTION NOTED FRONT BRAKE PADS NEEDED REPLACED. DECLINED SERVICE, (PRICE) ABLE TO CHANGE FRONT PADS OURSELVES. WE COULD NOT REMOVE WHEEL LUG NUTS. (THE SAME DAY) CHECKED TORQUE AND FOUND DEALER HAD OVER TIGHTENED THE LUG NUTS TO OVER 150 LBS. WITH MUCH EFFORT REMOVED LUG NUTS AND CHANGED FRONT BRAKE PADS. RETURNED TO DEALER TO COMPLAIN AND REQUEST ALL NEW WHEEL STUDS. ALTHOUGH THEY COULD NOT REMOVE THE REAR LUG NUTS WITH THE WRENCH SUPPLIED WITH THE ESCAPE THEY DENIED REPLACING THE WHEEL STUDS. I BELIEVE THE FAILURE WITH WHEEL STUDS ON FORD PRODUCTS IS A DEALER SERVICE PROBLEM. QUESTION: HAVE THE FAILURES ALL HAPPENED AFTER DEALER SERVICE? *KB
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