NHTSA Complaint #10416140 — 2003 JEEP LIBERTY

POWER WINDOWS FAILING TO STAY UP DUE TO FAULTY REGULATORS: TWO YEARS AGO THE REAR LEFT WINDOW OF MY 2003 LIBERTY FELL INTO THE DOOR CASING. WHEN USING THE ATOMATIC BUTTONS, THE WINDOW WOULD NOT GO UP AND THE WINDOW MOTOR WOULD SIMPLY ATTEMPT TO RAISE THE WINDOW WITH NO SUCCESS. UPON TAKING IT TO THE JEEP DEALER, THEY STATED THE WINDOW REGULATOR NEEEDED TO BE REPLACED. AFTER PAYING $227.94, MY WINDOW WAS FIXED AND BACK TO NORMAL. SURPRISINGLY, A FEW MONTHS LATER, THE RIGHT WINDOW FELL WHILE DRIVING ON THE HIGHWAY (THIS IS A MAJOR SAFETY ISSUE). BACK TO THE SAME DEALERSHIP WE WENT, FOR A SECOND AND UNNECESSARY DIAGNOSTIC (THE MAINTENCE MAN SAID THIS WAS A PROBLEM HE HAD FREQUENTLY SEEN) TO DETERMINE THE REGULATOR WAS BROKEN. I PAID TO HAVE THE SECOND WINDOW FIXED AND CONTINUED TO DRIVE MY CAR. THIS WEEK, THE LEFT REAR WINDOW FELL AGAIN WHILE DRIVING DOWN THE STREET IN MY NEIGHBORHOOD (20 MPH). I CONTACTED JEEP HEADQUARTERS DIRECTLY AFTER RESEARCHING ONLINE (INCULDING THE NHTSA WEBSITE) THAT THIS IS CLEARLY NOT AN ISOLATED INCIDENT AND THEY HAVE NEGLECTED TO ADDRESS THE SAFTEY ISSUE WITH THEIR AUTOMOBILE OWNERS. THEY ARE REQUESTING THAT I TAKE MY JEEP BACK IN FOR ANOTHER DIAGNOSTIC, AND TO CONFIRM THERE HAS BEEN NO "NEGLECT" OF MAINTENANCE ON MY PART. MY JEEP HAS JUST OVER 65,000 MILES ' IT IS IN PERFECT CONDITION WITH THE EXCEPTION OF FAULTY WINDOWS. UPON INSPECTION OF THE DEALER THIS WEEK, JEEP SAYS THEY WILL DETERMINE THE NEXT STEP DEPENDING ON THE RESULTS. THIS ISSUE IS DANGEROUS FOR MULTIPLE REASONS - CHILDREN RIDING IN THE CAR, THE FRIGHTENING NOISE MADE FROM THE DROPPING WINDOW, LACK OF SECURITY WHEN PARKING THE CAR/AT A STOP, WEATHER (RAIN, HAIL, SNOW, ETC.), DRIVERS STARTLED BY THE DROP AND ATTEMPTING TO ASSESS THE SITUATION WHILE DRIVING, ETC. ACCORDING TO JEEP HEADQUARTERS VIA PHONE, THEY DISHONESTLY CLAIM TO BE UNAWARE OF THE SITUATION. *TR