NHTSA Complaint #10415955 — 2007 FORD FREESTYLE

AFTER BEING AT IDLE FOR A FEW MINUTES, THEN WHEN RESUMING DRIVING, THE CAR SURGES FORWARD STRONGLY AND UNEXPECTEDLY. IT IS USUALLY AFTER I HAVE JUST BRAKED AND HAVE JUST LIFTED MY FOOT OFF THE BRAKE. THE CAR WILL "JUMP" FORWARD STRONGLY AND I HAVE TO QUICKLY STEP ON THE BRAKE AGAIN TO AVOID HITTING SOMETHING. I HAVE NOT ACTUALLY HAD A COLLISION BUT HAVE HAD SEVERAL NEAR MISSES. THE SURGING ISSUE WAS REPAIRED ON 8/6/10. THE PROBLEM DID NOT REOCCUR FOR SEVERAL MONTHS. THEN THE CAR SPENT 4 MONTHS IN THE DEALERSHIP'S REPAIR CENTER DUE TO THE TRANSMISSION FAILING AND THERE BEING NO PARTS IN EXISTENCE FOR IT. NOW THAT I FINALLY HAVE THE CAR BACK, IT HAS RESUMED THE SURGING ISSUE AND IS VERY SCARY TO DRIVE. SOMETIMES THE ENGINE DIES AFTER SURGING A FEW TIMES AND SOMETIMES THE "WRENCH" LIGHT COMES ON. TURNING THE ENGINE OFF FOR A FEW MINUTES AND RESTARTING SOMETIMES (BUT NOT ALWAYS) MAKES IT STOP SURGING. TURNING THE CAR OFF AND LEAVING IT FOR SEVERAL HOURS BEFORE USING IT AGAIN SEEMS TO "RESET" THE ISSUE, BUT THE NEXT TIME I GET STUCK IN TRAFFIC OR HAVE TO SIT AT IDLE FOR ANY REASON IT STARTS SURGING AGAIN. SINCE THE FIRST TIME I HAD THE CAR REPAIRED, I HAVE LEARNED THIS IS A COMMON ISSUE THAT YOU ARE INVESTIGATING. I HAVE SPOKEN TO FORD AND THEY ARE UTTERLY INDIFFERENT AND REFUSE TO ACKNOWLEDGE OR HELP WITH THE PROBLEM AT ALL. IF YOUR INVESTIGATION LEADS TO A RECALL OR SOME OTHER REPARATIONS FROM FORD, PLEASE CONTACT ME. THANK YOU.