NHTSA Complaint #10415496 — 2011 VOLKSWAGEN GOLF

I BELIEVE MY CAR (2011 VW GOLF 2-DOOR 2.5) HAS A MANUFACTURING DEFECT - IMPROPER WELDING, MISSING STRUCTURAL COMPONENTS, ETC. - ON THE BODY IN THE AREA BENEATH THE REAR SEAT CUSHION. I THINK THAT THE DEFECT AFFECTS SAFETY. // I NOTICED IN MAY, 2011, THAT THE MID AND LEFT AREA OF THE REAR SEAT CUSHION MAKES CREAKING SOUND WHEN IT IS PRESSED. I COMPARED OTHER VEHICLES OF THE SAME MODEL (A 2011 VW GOLF 2-DOOR TDI AND A 2010 VW GOLF 4-DOOR 2.5) WITH MINE. THE OTHER VEHICLES DID NO MAKE THE CREAKING SOUND. // ON JULY 26, 2011, THE SERVICE MANGER JOHN AT THE VW DEALER IN DANVERS, MA, SHOWED ME THAT THE METAL BODY BENEATH THE SEAT CUSHION MADE THE CREAKING SOUND BY PRESSING THE AREA OF THE METAL BODY WHILE THE SEAT CUSHION WAS LIFTED UP. HOWEVER, HE DID NOT TRY TO FIX THE PROBLEM SAYING THAT THE HE DID NOT KNOW HOW TO FIX THE PROBLEM. // I THINK THAT THE DEFECT ON MY CAR'S BODY IN THE AREA BENEATH THE REAR SEAT CUSHION AFFECTS VEHICLE SAFETY IN THE FOLLOWING WAYS. IN CASE OF COLLISION, MY CAR'S BODY WILL NOT PROPERLY PROTECT THE PASSENGER COMPARTMENT. IN CASE OF EXPLOSION OF THE FUEL TANK WHICH IS RIGHT BELOW THE AREA OF THE ALLEGED DEFECT, MY CAR'S BODY WILL NOT PROPERLY PROTECT PASSENGERS FROM THE EXPLOSION. // LASTLY, I WOULD LIKE TO TELL YOU ABOUT A DIFFERENT SYMPTOM THAT MIGHT BE RELATED TO THE DEFECT ON THE BODY BENEATH THE REAR SEAT CUSHION. MY CAR FREQUENTLY MAKES CREAKING AND KNOCKING SOUND FROM AROUND THE DOORS WHEN THE ROAD IS SLIGHTLY UNEVEN OR WHEN I SUDDENLY LET OFF THE GAS PEDAL. THE VW DEALER IN WELLESLEY, MA, TRIED TO FIX IT MANY TIMES BUT FAILED. PERHAPS, THE DEFECT ON THE BODY BENEATH THE REAR SEAT CUSHION MAKES MY CAR'S BODY FLEX MUCH MORE THAN IT WAS DESIGNED, AND CAUSES THE CREAKING AND KNOCKING SOUND FROM AROUND THE DOORS. *TR