NHTSA Complaint #10413919 — 2008 HONDA ACCORD

I PURCHASED A NEW 2008 HONDA ACCORD FROM WHAT IS NOW KNOWN AS BEL AIR HONDA. I HAD LESS THAN 50,000 MILES WHEN I HAD TWO SETS OF REAR BRAKE PADS REPLACED. THE 2ND SET WAS REPLACED WITH A 3RD. AT APPROX. 37,000 MILES AND THE REPLACEMENT WAS AT MY EXPENSE. THE FIRST TWO TIMES I WAS REIMBURSED FOR THE INSTALL, BUT THE 3RD TIME THE DEALER AND HONDA SAID SORRY THIS ONES ON YOU. I FEEL THIS EXPENDITURE SHOULD NOT HAVE BEEN MINE TO PAY. IN LESS THAN 50,000 MILES I HAD TWO POWER STEERING PUMPS REPLACED. THE 4TH TIME THE STEERING BOX ALSO WAS DAMAGED AND IT TO REPLACED. THIS LAST TIME I WAS TOLD THIS AGAIN WAS MY EXPENSE SO AGAIN THEIR PROBLEM BECAME MINE. THIS TIME THE DEALER, BEL AIR HONDA SAID LUCKY I BOUGHT THE EXTENDED WARRANTY OR THE COST TO ME WOULD HAVE BEEN APPROXIMATELY $1,600.00. MY WORRY IS THAT I COULD HAVE A STEERING OR BRAKE FAILURE WHILE ON THE INTERSTATE CAUSING AN INJURY TO ME OR SOMEONE ELSE. I HAVE VOICED MY CONCERNS TO BOTH AMERICAN HONDA AND BEL AIR HONDA. THEY BLAME ONE ANOTHER REGARDING THE MECHANICAL FAILURES TO MY CAR. THE DEALER SAID HONDA SENT THEM DEFECTIVE PARTS AND HONDA SAID ITS A INSTALL PROBLEM. I HAVE SENT AND SPOKE TO MANY REPRESENTATIVES OF HONDA MOTORS AND THERE RESPONSE TO ME AMOUNTED TO THEM SUGGESTING THINGS WILL BE GETTING BETTER AND HANG IN THERE. SO I HAVE A CAR THAT I FEEL UNSAFE DRIVING THAT NO ONE SEEMS TO BE CONCERNED WITH. THEIR PHILOSOPHY SEEMS TO BE, GET IT REPAIRED AND MAYBE YOU'LL HAVE BETTER LUCK NEXT TIME. MY HONDA IS TRUE AND ITS BEEN A TOTAL SAD EXPERIENCE FOR ME. THEIR THE GOLIATH AND I'M DAVID WITH NO RECOURSE TO THE TOTAL DISREGARD TO MY ON PROBLEM. HONDA PROBABLY HAS A GOOD TRACK RECORD, BUT IF YOU ARE HAVING A SERIOUS PROBLEM WITH THEIR CAR LIKE I HAVE, YOU GET NO SATISFACTORY HELP FROM THE AUTOMOBILE GIANT. THERE IS A LOT MORE TO THIS SORRY SITUATION, BUT I AM OR WILL GO OVER THE LIMIT I AM ALLOWED IN THIS COMPLAINT MEMO. YOUR HELP IN GETTING MY STORY TOLD WILL BE APPRECIATED. UPDATED IVOQ 09/07/11. *KB