NHTSA Complaint #10413411 — 2005 LEXUS RX330

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10413411
Vehicle	2005 LEXUS RX330
Component	ELECTRICAL SYSTEM
Date of Incident	May 17, 2011
Date Filed	July 18, 2011
Mileage	53,850 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

FAILURE OF BUILT-IN CD CHANGER AND RADIO SYSTEM LEADS TO FAILURE OF HEATING, AIR CONDITIONING, AND RELATED ELECTRICAL COMPONENTS. CD CHANGER SYSTEM ON CAR DISPLAYED "ERROR 4" MESSAGE AND WOULD NO LONGER PLAY OR FUNCTION. SHORTLY AFTER, VARIOUS ELECTRICAL SYSTEMS FAILED (HEATING, AIR CONDITIONING, RADIO, INTERIOR LIGHTING). LEXUS CONTACTED AND INFORMED OWNER OF REPAIR COSTS $1,000. OWNER APPEALED TO LEXUS, WHO OFFERED TO PROVIDE "SOME FLEXIBILITY" OF UP TO A $400 CREDIT FOR THE REPAIR. OWNER FOUND THIS UNACCEPTABLE AND HAD NON-LEXUS THIRD PARTY REPAIR THE BUILT-IN CD CHANGER, NAVIGATION, RADIO UNIT FOR $392. REPAIR SOLVED SAFETY AND OPERATION PROBLEMS. *KB

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