NHTSA Complaint #10413241 — 2001 DODGE RAM 2500

WE BOUGHT A NEW 2001 DODGE 2500 IN OCTOBER 2000. APPROXIMATELY 5 YEARS AFTER WE BOUGHT IT THE DASH BEGAN FALLING APART. AT THE TIME IT BEGAN CRACKING, I WROTE DODGE A LETTER EXPLAINING OUR PROBLEM AND REQUESTING THEY REPAIR THE DASH "IN GOOD FAITH" EVEN THOUGH IT WAS OUT OF WARRANTY. THEY NEVER EVEN BOTHERED TO REPLY. EVERY SINGLE PERSON WE KNOW WITH THIS DODGE TRUCK HAS A DASH THAT IS FALLING APART. THERE ARE HUGE CHUNKS NOW CREATING HOLES IN THE DASH. PARTS OF THE DASH ARE FALLING DOWN UNDER THE DASH AREA INTO PLACES I CAN'T SAFELY ACCESS. WE HAVE UNSUCCESSFULLY ATTEMPTED TO GLUE THE CRACKS APPROXIMATELY 20 TIMES. MY FEAR IS THAT IT'S GETTING SO BAD IT WILL SOON INTERFERE WITH WIRING, AIR BAGS AND SAFETY OF THE VEHICLE AS CHUNKS OF THE DASH ARE FALLING INTO AREAS OF THE TRUCK WHERE THEY ARE NOT INTENDED TO BE. I DON'T THINK WE SHOULD HAVE TO WAIT FOR AN ACCIDENT TO HAPPEN TO SEE THIS DASH RECALLED. SINCE DODGE IS NOT ACCEPTING RESPONSIBILITY FOR THIS OBVIOUS DEFECT, I THINK THE GOVERNMENT SHOULD FORCE THEM TO RECALL THE TRUCK AND REPAIR THE DAMAGE. *TR