NHTSA Complaint #10413227 — 2006 CHEVROLET HHR

I PURCHASED A 2006 CHEVROLET HHR FOR MY DAUGHTER WITH A 72 MONTHS /100,000 MILES EXTENDED WARRANTY (WHICH HAS ONE YEAR AND SIX MONTHS LEFT). SHE BROUGHT HER CAR HOME FROM SCHOOL ON SUMMER VACATION SAYING THAT HER CAR WAS SHIFTING FUNNY. WE TOOK IT TARR CHEVROLET SERVICE DEPARTMENT BELIEVING THAT WITH OUR EXTENDED WARRANTY THEY WOULD BE ABLE TO FIGURE OUT THE PROBLEM, REPAIR IT, AND ALL WOULD BE GOOD. HOWEVER, THAT WAS NOT THE CASE. IT TOOK THEM TWO WEEKS TO FIGURE OUT THE TRANSMISSION WAS BLOWN. I WAS CALLED TODAY AND HAD WITH A VERY CONFUSING CONVERSATION WITH THE SERVICE MANAGER. I WAS TOLD THAT I HAD TWO OPTIONS FOR GETTING MY CAR REPAIRED. IT WAS EXPLAINED TO ME THAT I COULD EITHER GET A USED TRANSMISSION WITH 33,000 MILES ON IT ALREADY AND IT WOULD BE COVERED BY A ONE YEAR WARRANTY (THE TRANSMISSION THAT JUST BROKE DOWN WITH ONLY 55,000 MILES ON IT). OR I COULD GET A NEW TRANSMISSION AND PAY THE DIFFERENCE OF 1,500.00 DOLLARS WHICH SEEMS UNFAIR TO ME. THIS IS A SHORT SUMMARY OF WHAT HAS TRANSPIRED AND IT IS VERY DISCOURAGING TO MY DAUGHTER AND I. WE WERE WONDERING IF YOU HAD ANY INSIGHT INTO OUR PREDICAMENT. *TR