NHTSA Complaint #10412412 — 2009 DODGE JOURNEY AWD
POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA
Complaint Details
| ODI Number | 10412412 |
| Vehicle | 2009 DODGE JOURNEY AWD |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Date of Incident | |
| Date Filed | |
| Mileage | 53,846 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
I HAVE A 2009 DODGE JOURNEY SXT AWD. I HAVE HAD SEVERAL ISSUES SINCE I PURCHASED THIS VEHICLE IN OCT 2008. THE ISSUES WERE BRAKE/CALIPER FAILURE, WATER LEAK, WIRING HARNESS, IGNITION FAILURE ETC(THE LIST GOES ON). RECENTLY ON JULY 10-13 2011 MY VEHICLE WOULD AUTOMATICALLY STALL WHEN COMING TO A COMPLETE STOP OR IDEAL BRAKIN. I BROUGHT MY VEHICLE IN TO MY LOCAL DEALERSHIP TO FIND OUT REASON FOR STALLING. THE STATED IT WAS DUE TO THE TRANSMISSION WIRE BEING FRIED AND IT WAS GOING TO COST ME $227 TO REPLACE WIRE. I IMMEDIATELY CONTACTED CHRYSLER AND PLACED A CASE IN REGARDS TO MY CONCERN AS I FELT THIS WAS A WARRANTY/SAFETY ISSUE. I ALSO, INQUIRED ABOUT THE BUY BACK PROGRAM AS EVERY 3K TO 6K MILES SOMETHING GOES WRONG WITH MY VEHICLE THAT IS NEVER MINOR. I WAS WITHOUT A VEHICLE FOR 3 DAYS DUE TO THE NEGLIGENCE AND FOLLOW-UP BETWEEN CHRYSLER CASE MANAGER AND DEALERSHIP'S SERVICE MANAGER. I HAD NO TRANSPORTATION LEAVING MYSELF AND CHILD STRANDED. THEREFORE, DUE TO NO RESPONSE I CONTACTED THE DEALERSHIP TO HAVE IT FIXED & PAID FOR IT AS I NEEDED MY VEHICLE BACK. THAT SAME DAY I GET A CALL FROM THE CASE MANAGER STATING THEY ARE UNABLE TO COMPENSATE ME DUE TO VEHICLE ALREADY BEING REPAIRED/PICKED UP. I WAS SO DISGUSTED AND UPSET AT THE FACT THE DISREGARDED MY CONCERN AND COULD CARE LESS. *TT
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