NHTSA Complaint #10411491 — 2001 FORD ESCAPE

OPENED DOORS TO MANY TIMES FROM OUTSIDE OF VEHICLE. BOTH DRIVERS SIDE AND PASSENGER SIDE FRONT DOORS WILL NOT ENGAGE WHEN HANDLES ARE PULLED UPWARD WHICH BEFORE THE MECHANISM FAILED ALLOWED ENTRY TO THE VEHICLE. NOW WHEN HANDLES ARE ACTIVATED NEITHER DOOR OPERATES AS IT SHOULD. IN OTHER WORDS THE DOORS WILL NOT OPEN. AND YES, THE DOORS ARE UNLOCKED AND STILL WILL NOT OPEN. THIS OCCURS ON EACH AND EVERY ENTRY IS TRIED. OR EVERYTIME I TRY TO GET IN THE VEHICLE. THE CONSEQUENCES ARE ENTRY HAS TO BE MADE BY STICKING MY ARM THROUGH A WINDOW THAT IS DOWN AND ENGAGING THE INSIDE DOOR HANDLE TO OPEN THE DOOR. I CAN NOT AFFORD TO MAKE REPAIRS ON A ITEM THAT SHOULD PERFORM REGARDLESS OF AGE BUT IS PROPERLY MAINTAINED. DOORS ARE A SAFETY FEATURE WITHOUT PROPERLY WORKING DOORS THERE IS AN ACCIDENT WAITING TO HAPPEN. I CALLED THE 18003923673 SPOKE TO [XXX] AND HE TRANSFERRED ME TO FORD CREDIT, I THINK HE THOUGHT IT WAS TIME TO FINANCE A NEW FORD. BUT IF THEY WOULD FIX AND ENGINEER THESE DOORS/COMPONENTS CORRECTLY I WOULDN'T BE WRITING THIS COMPLAINT.THANKS FOR NOTHING [XXX] FROM FORD. THIS IN MY MIND IS ONE OF THOSE HIDDEN FIX-IT PROBLEMS THAT PUTS MONEY IN FORDS POCKET AND TAKES IT FROM MINE. THE FORD SERVICE PEOPLE AT MY FORD DEALER I CALLED BEFORE THIS COMPLAINT, DIDN'T HAVE THE FOGGIEST IDEA OF ANY 2001 FORD ESCAPE DOOR PROBLEMS. YEA, RIGHT GUYS. THIS IS A SAFETY PROBLEM PURE AND SIMPLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR