NHTSA Complaint #10410907 — 1999 FORD WINDSTAR

TL* THE CONTACT OWNS A 1999 FORD WINDSTAR. THE CONTACT STATED WHILE HAVING THE VEHICLE REPAIRED BY AN AUTHORIZED DEALER, SHE WAS INFORMED THAT THE FRONT PASSENGER SIDE STABILIZER BAR WAS SEPARATED FROM THE SUBFRAME. THE CONTACT WAS ALSO INFORMED THAT THIS FAILURE WAS UNRELATED TO THE FAILURE ADDRESSED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT THAT THE SEPARATION OCCURRED APPROXIMATELY TWO INCHES AWAY FROM THE LOCATION WHICH WAS BEING ADDRESSED IN THE RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,353. THE VEHICLE WAS INSPECTED BY THE DEALER ON JUNE 30, 2011. THE DEALER CONTACTED FORD TO SEE IF THE DEFECT WOULD BE HONORED BY A RECENT ADDITIONAL RECALL RELATED T THE SUBFRAME. FORD DECLINED AS THE DAMAGE WAS TWO INCHES AWAY AND NOT COVERED BY THE CURRENT RECALL. THE VEHICLE WAS REPAIRED USING A USED FRONT ENGINE CRADLE FOR $528.68. UPDATED 08/24/11