NHTSA Complaint #10410617 — 2006 JEEP GRAND CHEROKEE

DURING THE MONTH OF MAY 2011 THE PLASTIC INTERIOR DOOR HANDLE RECESSES BEGAN TO CRACK AND ULTIMATELY THE PIECES LITERALLY BEGAN TO FALL OF THE VEHICLE RENDERING THE DOOR HANDLES USELESS WHEN ATTEMPTING TO OPEN THE DOOR FROM INSIDE AS DOOR HANDLES NO LONGER HAD A PIVOT POINT TO OPERATE AGAINST WHEN ATTEMPTING TO PULL THE INTERIOR DOOR HANDLE IN AN EFFORT TO OPERATE THE DOOR LATCH MECHANISM. THIS FAILURE MAKES IT IMPOSSIBLE TO OPEN THE DOOR FROM INSIDE THE VEHICLE SHORT OF ROLLING DOWN THE POWER WINDOWS AND PULLING ON THE OUTSIDE DOOR HANDLE. ON THE TENTH OF JUNE 2011 THE SELLING DEALER WAS CALLED CONCERNING THIS ISSUE AND THE OPERATIONS MANAGER STATED HE COULD NOT DO ANYTHING. SUBSEQUENTLY CHRYSLER CUSTOMER ASSISTANCE WAS CALLED AND AFTER SEVERAL EXCHANGES WITH TWO DIFFERENT CASE MANAGERS, ON THE 21ST OF JUNE I WAS TOLD BY THE PRESIDING CASE MANAGER THAT DUE TO THE FACT THAT THE VEHICLE HAD APPROXIMATELY 80,000 MILES ON IT AND HAD BEEN OUT OF WARRANTY FOR SO LONG (2006 JEEP GRAND CHEROKEE LARADO) CHRYSLER WOULD DO NOTHING. *KB