NHTSA Complaint #10409010 — 1998 INFINITI QX4 STEERING

Complaint Details

ODI Number	10409010
Vehicle	1998 INFINITI QX4
Component	STEERING
Date of Incident	April 15, 2011
Date Filed	June 27, 2011
Mileage	160,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED NHTSA CAMPAIGN ID NUMBER 11V244000 (STEERING:COLUMN). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO WAIT FOR AN OWNER NOTIFICATION LETTER TO ARRIVE IN THE MAIL. AN OWNER NOTIFICATION LETTER NEVER ARRIVED IN THE MAIL. AN AUTHORIZED DEALER WAS AGAIN NOTIFIED AND THE CONTACT WAS INFORMED THE PARTS NECESSARY TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE SITUATION. THE FAILURE MILEAGE WAS 160,000.

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