NHTSA Complaint #10408764 — 2011 VOLKSWAGEN JETTA

TIRES issue reported to NHTSA

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Complaint Details

ODI Number	10408764
Vehicle	2011 VOLKSWAGEN JETTA
Component	TIRES
Date of Incident	May 31, 2011
Date Filed	June 24, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

THE TURANZA EL400 02 TIRES CAME STANDARD ON MY NEW 2011 VOLKSWAGEN JETTA. THE TIRES HAVE A VIBRATION AT 40-40 MPH. DEALER SAYS IT IS THE TIRES. THE VIBRATION GETS BETTER WITH DRIVING, BUT NEVER COMPLETELY GOES AWAY. VIBRATION IS AT ITS WORST AFTER THE CAR HAS BEEN SITTING FOR SEVERAL HOURS TOOK THE CAR TOTHE DEALER ON 2 SEPARATE SERVICE CALLS, THEY RE BALANCED AND ROTATED THE TIRES FOR ME. THIS WAS NO HELP TOOK THE CAR TO FIRESTONE TO NO AVAIL, THE MANAGER SAYS THAT THERE'S NO WAY THERE CAN BE A VIBRATION FROM THE TIRE AT THAT SPEED. I ASSURE YOU THERE IS. I AM VERY DISAPPOINTED WITH FIRESTONE DISCONCERN WITH MY SAFETY. *TR

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