NHTSA Complaint #10408349 — 2007 HYUNDAI TUCSON

AFTER DRIVING THE CAR AND THE ENGINE IS TURNED OFF IT WILL NOT CRANK AGAIN IMMEDIATELY. IT TAKES APPROXIMATELY 15-30 MINUTES FOR THE CAR TO COOL DOWN BEFORE STARTING AGAIN. IN STARTING THE CAR AGAIN, FUEL SMELL IS VERY STRONG AND THE CAR SHAKES WITH BLACK SMOKE COMING FROM THE EXHAUST/TAIL PIPE. THE DEALER WAS ABLE TO DUPLICATE. IN ADDITION,WHEN FEET IS ON BRAKES, THE TRANSMISSION REVEL UP AS IF THE CAR IS GOING TO TAKE OFF. THIS HAPPENS WHEN APPLYING THE BRAKES AND COMING TO A STOP. THE DEALER HAS DUPLICATED THE CRANKING PROBLEM. I WAS TOLD SEVERAL COMPONENTS WERE BEING REPLACED ONLY TO FIND OUT THAT IF THE FUEL PUMP,FUEL PUMP WIRING, CLEANING OF CORROSION FROM THE WIRING HARNESS WAS DONE, THE CAR STILL WOULD NOT CRANK AFTER DRIVING THE CAR AND TURNING IT OFF. AFTER CALLING THE CONSUMER AFFAIRS OFFICE SEVERAL TIMES AND WAS TOLD THAT A CASE MANAGER WOULD CALL, THE CASE MANAGER NEVER CALLED. THE DEALER REQUESTED A FIELD ENGINEER. AFTER THE FUEL SMELL CONTINUE TO WORSEN, TELEPHONE CONSUMER AFFAIRS FOR THE FOURTH TIME. THIS TIME, THE FIRST RESPONDER ANSWERING THE PHONE LAUGHED WHEN I TOLD HER THAT I WAS AFRAID OF DRIVING THE CAR AND FEARED THAT IT WOULD CATCH ON FIRE OR BLOW UP ACCORDING TO MECHANICS. THE REPRESENTATIVE SNICKERED! SHE TOLD ME THAT THE FIELD ENGINEER DETERMINED THAT THE WIRING HARNESS HAD BEEN DAMAGED WHEN I SUPPOSEDLY PRE-WIRED THE CAR FOR AN AFTER MARKET ALARM SYSTEM. HE DECIDED TO VOID THE WARRANTY SO THE DEALER STOPPED TRYING TO FIGURE OUT WHAT IS WRONG WITH THE CAR. I WAS TOLD I HAD TO FIX THE WIRING HARNESS. THE PROBLEM WITH THIS CONCLUSION IS THAT I NEVER HAD AN AFTER MARKET ALARM PUT ON THE CAR NOR DID I BUY A CAR WITH AN AFTER MARKET ALARM SYSTEM. I HAVE EXPERIENCE THE PROBLEM FROM JANUARY 2011 AND CONTINUES TO EXPERIENCE. I CALLED FOR THE CEO OF HYUNDAI WHO NEVER RESPONDED. THE CASE IS WITH REGIONAL WHO HAS YET TO CALL.