NHTSA Complaint #10407170 — 1999 FORD WINDSTAR

TL* THE CONTACT OWNS A 1999 FORD WINDSTAR. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY), THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER ADVISED THAT THE VEHICLE FAILED INSPECTION OF THE RECALL AND NO REPAIRS WERE PERFORMED DUE TO THE LACK OF RUST AND CORROSION. THE CONTACT THEN TOOK THE VEHICLE TO A LOCAL MECHANIC FOR REPLACEMENT OF THE SHOCKS AND STEERING RACK. THE MECHANIC ADVISED THAT THE FRAME WAS SEVERELY RUSTED AND HE WAS UNABLE TO PERFORM THE REPAIRS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THEY WERE UNABLE TO PERFORM ANY TYPE OF REPAIRS AS IT PERTAINED TO THE RECALL BECAUSE THE VEHICLE FAILED THE RECALL INSPECTION. THE VEHICLE WAS LEFT WITH THE DEALER FOR FOUR MONTHS BUT WAS NEVER REPAIRED. THE FAILURE MILEAGE WAS 241,000. UPDATED 07/28/11*LJ UPDATED 08/01/11