NHTSA Complaint #10406843 — 2007 TOYOTA CAMRY

MY WIFE HAD BACKED HER 2007 TOYOTA CAMRY OUT OF OUR GARAGE ONTO THE DRIVEWAY TO WASH THE CAR. THE DRIVEWAY IS ON A MEDIUM INCLINE. SHE WAS IN THE PROCESS OF CLEANING THE INSIDE OF THE CAR ALONG WITH OUR GRANDDAUGHTER. THE CAR WAS IN PARK AND THE IGNITION KEY IN HER POCKET. AFTER CLEANING THE INSIDE PASSENGER COMPARTMENT WITH OUR GRANDDAUGHTER IN THE DRIVER SIDE SHE WAS IN THE PROCESS OF WALKING AROUND THE FRONT OF THE CAR IN ORDER TO CLEAN THE DRIVER COMPARTMENT WHEN OUR GRANDDAUGHTER WAS MOVING TO THE PASSENGER SIDE SHE HIT THE AUTOMATIC TRANSMISSION SHIFTER IT CAME OUT OF PARK AND ROLLED ACROSS THE ALLY INTO THE NEIGHBORS BACK FENCE. MY WIFE GOT INTO THE CAR AND DROVE TO THE FRONT OF THE HOUSE PUT THE CAR IN PARK, REMOVED THE KEY AND WAS ABLE TO TAKE THE CAR OUT OF PARK WITHOUT HER FOOT ON THE BRAKE AND THE KEY REMOVED. WE TOOK THE CAR TO TOYOTA DEALER. THE NEXT DAY WE PICKED THE CAR UP FROM THE DEALER AND WERE TOLD THEY COULD NOT DUPLICATE THE PROBLEM. THEY TOLD US TO TAKE THE CAR AND IF IT HAPPENED AGAIN LEAVE THE CAR AS IS WITH THE CAR OUT OF GEAR, CALL THEM AND THEY WOULD SEND A TOW TRUCK. THE NEXT DAY MY WIFE DROVE THE CAR TO THE SHOPPING MALL. WHEN SHE RETURNED THE CAR SHE WAS ABLE TO TAKE THE CAR OUT OF PARK WITH THE KEY OUT OF THE IGNITION. SHE WAS UNABLE TO GET THE SERVICE REP ON THE PHONE SO SHE DROVE HOME AND PARKED THE CAR IN THE GARAGE. APPROXIMATELY 15 MINUTES LATER WE ALL WENT OUT TO THE CAR AND HAD HER SON TRY TO TAKE THE CAR OUT OF PARK WITHOUT THE KEY IN THE IGNITION WHICH HE DID. THERE WAS NO RESISTANCE IN THE SHIFTER WHEN REMOVING FROM PARK AND COULD FREELY MOVE THE SHIFTER. WE LEFT THE SHIFTER IN THE DRIVE POSITION AND CALLED THE DEALER WHO SENT A TOW TRUCK AND HAD THE DRIVE VERIFY THE CAR COULD BE SHIFTED WITH THE KEY OUT. THE REP CALLED AND SAID THE COULD NOT DUPLICATE THE PROBLEM. WE HAVE BEEN TRYING TO TELL THEM ALL THE HAVE TO DO IS DRIVE THE CAR FOR 15 MIN, WAIT 15 MIN THEN MOVE OUT OF PARK. THE REP IS NOT COOPERATING. *TR