NHTSA Complaint #10406187 — 2011 JEEP COMPASS

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD PULL HARD TOWARD THE RIGHT WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED THAT THE FAILURE WAS CAUSED BY A COMBINATION OF THE NATURE OF THE FRONT WHEEL DRIVE VEHICLE AND DRIVER INEXPERIENCE. THE TECHNICIANS ADJUSTED THE CAMBER YET THE FAILURE CONTINUED AFTER THE ADJUSTMENT. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65. UPDATED 07/20/11 *BF THE CONSUMER ALSO STATED THE TRANSMISSION FAILED TO CHANGE GEARS. THERE WAS A WHINING SOUND AND IT FELT AS THOUGH, IT WAS STRAINING TO CHANGE GEARS. THE FAILURE RESULTED IN A LOSS OF POWER NECESSARY TO MERGE SAFELY FROM ONE LANE OF TRAFFIC TO ANOTHER. THE CONSUMER STATED THE VEHICLE LOST ALL POWER. THE VEHICLE STRUGGLED TO RE-START, BUT EVENTUALLY IT DID. THE CHECK ENGINE LIGHT ILLUMINATED AFTERWARDS. UPDATED 11/21/11