NHTSA Complaint #10405813 — 2007 FORD FREESTYLE

SERVICE BRAKES, HYDRAULIC issue reported to NHTSA

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Complaint Details

ODI Number	10405813
Vehicle	2007 FORD FREESTYLE
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	June 9, 2011
Date Filed	June 9, 2011
Mileage	27,355 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

PURCHASED 2007 FORD FREESTYLE IN NOV. 2007. BEGAN TO HEAR NOISES WHEN BRAKING IN 2009. THE FIRST TIME WE TOOK THE CAR TO THE DEALER (FULLER FORD CHULA VISTA) WE WERE TOLD THEY COULD NOT DUPLICATE THE PROBLEM. NOTHING WAS DONE. AT ABOUT 16,000 MILES WE TOOK IT IN AGAIN FOR THE SAME PROBLEM. WE WERE TOLD THERE WERE WARPED ROTORS, FROZEN CALIPER, AND COMPLETELY WORN PADS. DURING SAFETY INSPECTION AT 27,000 MILES IT WAS NOTED THAT REAR PADS WERE COMPLETELY WORN AND ROTORS NEEDED RESURFACING. FORD IS CHARGING $265 FOR RESURFACING AND PADS FOR A PROBLEM THAT HAS OCCURRED TWICE IN 2 YEARS AND REFUSES TO RECOGNIZE THIS AS DEFECT OR DESIGN PROBLEM. IN ADDITION, WE ARE HAVING TO REPLACE THE TRANSMISSION AT 27,000 MILES. *TR

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