NHTSA Complaint #10405511 — 2010 JEEP WRANGLER

IN APRIL 2011, MY JEEP WENT IN FOR SERVICE AT HERB CHAMBERS. THERE WERE SAFETY RECALLS THAT NEEDED TO BE FIXED AND I EXPRESSED MY CONCERN TO THE SERVICE ASSOCIATE ABOUT MY PARKING BRAKE BEING LOOSE AND NOT PROPERLY ADJUSTED. WHEN I RETURNED TO THE DEALERSHIP THE DIAGNOSIS I RECEIVED FROM THE SERVICE ASSOCIATE WAS THAT A MASSACHUSETTS REGISTERED SAFETY INSPECTOR EXAMINED MY PARKING BRAKE AND IT WAS FUNCTIONING PROPERLY. IN MAY 2011, APPROXIMATELY A MONTH AFTER MY VEHICLE WAS IN FOR SERVICE, I PARKED MY VEHICLE IN ITS PARKING SPOT AT MY HOUSE AND WHEN I RETURNED TO MY VEHICLE FIVE MINUTES LATER IT HAD ROLLED INTO THE WOODS. WHEN THE JEEP ROLLED INTO THE WOODS IT HIT THREE TREES RESULTING IN THE REAR PASSENGER SIDE FENDER RIPPING OFF. WHEN I CONTACTED CUSTOMER SERVICE AT JEEP THEY STATED I NEEDED TO FILE A CLAIM THROUGH MY INSURANCE COMPANY AND THERE WAS NOTHING THEY COULD ASSIST ME WITH. A CLAIM WAS FILED THROUGH MY INSURANCE COMPANY AND CHRYSLER COMPANY. CURRENTLY THE JEEP IS BEING REPAIRED THROUGH MY INSURANCE COMPANY. I FEEL THAT ONCE THE BODY WORK IS COMPLETE ON MY JEEP THE MECHANICAL PARTS OF THE JEEP WILL STILL BE DEFECTIVE. I AM CONCERNED THAT THE PARKING BRAKE WILL FAIL AGAIN AND COULD SIGNIFICANTLY DAMAGE PROPERTY OR A BYSTANDER. CHRYSLER SENT OUT A PRIVATE CONTRACTOR, HANK SULLIVAN, WHO INSPECTED THE PARKING BRAKE. WHEN REQUESTED TO BE ON SITE OF HIS INVESTIGATION OF MY VEHICLE MY REQUESTED WAS DENIED. ONCE HIS INVESTIGATION WAS COMPLETE I REQUESTED PAPERWORK TO VERIFY HE EXAMINED MY VEHICLE AND FOR A COPY OF THE RESULTS FOR MY OWN FILE, THAT REQUEST WAS ALSO DENIED. APPROXIMATELY A MONTH LATER, I AM STILL AWAITING A LETTER FROM CHRYSLER WITH DETAILS FROM HANK'S INVESTIGATION. I RECEIVED A PHONE CALL FROM CHRYSLER STATING THAT THEY FOUND NOTHING WRONG WITH MY VEHICLE. I FEEL THAT I HAVE BEEN DISCRIMINATED AGAINST DUE TO MY AGE I LEFT SEVERAL MESSAGES FOR THE SPECIAL CLAIMS DEPARTMENT AT CHRYSLER AND NEVER RECEIVED A PHONE CALL BACK. ONLY ONCE I GOT ONE BACK. *TR